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12 Steps to Emotionally Intelligent Healthcare
Fine-tuning high-emotion healthcare services can make a big difference in patients' satisfaction and outcomes. Patients’ emotions influence their quality and value ratings as well as what they tell their friends. High-emotion healthcare includes services related to major life events, some of which are at the top of ...
MoreLearning Non-Technical Skills Saves Patients’ Lives
I turned the corner and there it was. The Death Star, as locals call it, because it’s star-shaped, imposing, and has a helipad on the roof. Also known as the Queen Elizabeth University Hospital in Glasgow—a state-of-the-art, 14-floor hospital completely interlinked, part of the National Health Service in Scotland—it was the ...
MoreThe Essential Difference Between Management in Medicine and Managing in Business
I trained as a family physician and spent more than 16 years taking care of patients, primarily in an outpatient setting in Denver, Colorado. I did everything from delivering babies to delivering bad news. I loved every minute, but eventually, I was attracted to challenges offered on the business and regulatory sides of medicine. I ...
MoreHow Do You Know If You Need A Coach?
Bill Gates and Eric Schmidt, in a TED talk, said "Everyone needs a coach." Atul Gawande wrote, "That one twenty-minute discussion (with his coach) gave me more to consider and work on than I'd had in the last five years" in the New Yorker. "Since I have taken on a coach, my complication rate has gone down." Harvey Finkelstein, COO of ...
MoreDr. Margaret Cary Speaks on Physician Leadership
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MoreDoctor’s Orders Are Not Enough
Physicians generally enter management roles in their forties or fifties. Our management skills are compared with non-physician managers of the same age, but physicians haven’t…
MoreIs Your Doctor Emotionally Intelligent?
No one would blame you for wondering if we doctors have feelings. We’re pretty good at hiding them. With the research of people like Peter…
MoreThe Science of Persuasion and the Art of Storytelling: How to Connect with Your Audience
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MoreLeveraging Questions for the Leader’s Edge
Watch this short video about Leveraging Questions for the Leader’s Edge Dr. Pat Salber: I was really, really lucky to attend the annual meeting of the American College of Physician Executives as guest of TheDoctorWeighsIn.com writer, Margaret (Maggi) Cary. Maggi and I have been friends and colleagues for years, but this ...
MoreAbout Dr. Cary
Dr. Margaret Cary is a senior executive, physician, educator, professional speaker, author, facilitator and executive coach who combines broad management and patient care experience in health care, information technology and the media.
Contact
- phone (202) 403-1966
- email drcary (at) thecarygroupglobal (dot) com
The Value of Presence in Medicine
When an American doctor is asked to examine her friend’s mother in a Chinese hospital, she realized it was her presence and caring that really mattered. Zhuo came with a self-assured attitude, lots of stories, and several films under her belt. I had volunteered to host a film director during the Denver International Film Festival. […]
CATEGORIES: Emotional Intelligence Quality of Care
How One Student Struggles to Become a Good Doctor
Coaching and role playing: compassionate communication with patients. Margaret Cary, a longtime physician who teaches a class each year at Georgetown University’s medical school, is the founder of the Cary Group Global, a company that helps doctors adapt when they move from patient care to executive jobs. Jack Penner, 25, is hardly her typical client. […]
CATEGORIES: Coaching Medical School Patient Safety
Answering a Cry for Help with a Touch of Humanity
Dr. Margaret Cary helps a distressed stranger and recalls one of the main reasons she went into medicine. “My papers…my paaaapers.” I was at a Falls Church superstore checkout counter when I heard her cry. My first reaction to nonthreatening inappropriate sounds is to ignore them and leave the area as soon as possible. “My […]
CATEGORIES: Leadership Patient Safety
Are Physicians Coachable? (YES!)
What is it about physicians? The stereotype of the brilliant and bold surgeon who reigns over the operating room whose mantra is “A chance to cut is a chance to cure.” The ever-smiling pediatrician wearing a bowtie with small elephant on his stethoscope. And the pipe-smoking psychiatrist, steeped in Freud and saying little. None of […]
CATEGORIES: Coaching Physician Leadership
Coaching in The Republic of Medicine
How much of a coach’s frustrated “What is it about physicians?” is generated by preconceived assumptions rather than by remaining curious? I am a physician and, as with most people, our views of ourselves and our beliefs in what we project to others may vary wildly with what people see. We’re a culture. Before you […]
CATEGORIES: Coaching Physician Leadership