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Blog

12 Steps to Emotionally Intelligent Healthcare

12 Steps to Emotionally Intelligent Healthcare

Fine-tuning high-emotion healthcare services can make a big difference in patients’ satisfaction and outcomes. Patients’ emotions influence their quality and value ratings as well as what they tell their friends. High-emotion healthcare includes services related to major life events, some of which are at the top of the Holmes and Rahe scale of stressful life events that can contribute to […]

CATEGORIES: Emotional Intelligence Physician Leadership Quality of Care The Doctor Weighs In

Answering a Cry for Help with a Touch of Humanity

Answering a Cry for Help with a Touch of Humanity

Dr. Margaret Cary helps a distressed stranger and recalls one of the main reasons she went into medicine. “My papers…my paaaapers.” I was at a Falls Church superstore checkout counter when I heard her cry. My first reaction to nonthreatening inappropriate sounds is to ignore them and leave the area as soon as possible. “My […]

CATEGORIES: Leadership Patient Safety

Are Physicians Coachable? (YES!)

Are Physicians Coachable? (YES!)

What is it about physicians? The stereotype of the brilliant and bold surgeon who reigns over the operating room whose mantra is “A chance to cut is a chance to cure.” The ever-smiling pediatrician wearing a bowtie with small elephant on his stethoscope. And the pipe-smoking psychiatrist, steeped in Freud and saying little. None of […]

CATEGORIES: Coaching Physician Leadership