Category: Emotional Intelligence
In Medicine, The “Soft” Skills Are Essential
Michael’s Story: The Beginning “I’m straightforward, to the point,” said Michael, the CEO at a large inner-city hospital. “The people I work with—they may not like me, but they know I’m right.” “What else?” I said to Michael, whom I had just been retained to coach. “I just wish they understood me. I do ...
MoreThe Value of Presence in Medicine
When an American doctor is asked to examine her friend's mother in a Chinese hospital, she realized it was her presence and caring that really mattered. Zhuo came with a self-assured attitude, lots of stories, and several films under her belt. I had volunteered to host a film director during the Denver International Film Festival. We ...
More12 Steps to Emotionally Intelligent Healthcare
Fine-tuning high-emotion healthcare services can make a big difference in patients' satisfaction and outcomes. Patients’ emotions influence their quality and value ratings as well as what they tell their friends. High-emotion healthcare includes services related to major life events, some of which are at the top of ...
MoreIs Your Doctor Emotionally Intelligent?
No one would blame you for wondering if we doctors have feelings. We’re pretty good at hiding them. With the research of people like Peter…
MoreAbout Dr. Cary
Dr. Margaret Cary is a senior executive, physician, educator, professional speaker, author, facilitator and executive coach who combines broad management and patient care experience in health care, information technology and the media.
Contact
- phone (202) 403-1966
- email drcary (at) thecarygroupglobal (dot) com
In Medicine, The “Soft” Skills Are Essential
Michael’s Story: The Beginning “I’m straightforward, to the point,” said Michael, the CEO at a large inner-city hospital. “The people I work with—they may not like me, but they know I’m right.” “What else?” I said to Michael, whom I had just been retained to coach. “I just wish they understood me. I do what’s […]
CATEGORIES: Coaching Emotional Intelligence Physician Leadership
12 Steps to Emotionally Intelligent Healthcare
Fine-tuning high-emotion healthcare services can make a big difference in patients’ satisfaction and outcomes. Patients’ emotions influence their quality and value ratings as well as what they tell their friends. High-emotion healthcare includes services related to major life events, some of which are at the top of the Holmes and Rahe scale of stressful life events that can contribute to […]
CATEGORIES: Emotional Intelligence Physician Leadership Quality of Care The Doctor Weighs In
Answering a Cry for Help with a Touch of Humanity
Dr. Margaret Cary helps a distressed stranger and recalls one of the main reasons she went into medicine. “My papers…my paaaapers.” I was at a Falls Church superstore checkout counter when I heard her cry. My first reaction to nonthreatening inappropriate sounds is to ignore them and leave the area as soon as possible. “My […]
CATEGORIES: Leadership Patient Safety
Are Physicians Coachable? (YES!)
What is it about physicians? The stereotype of the brilliant and bold surgeon who reigns over the operating room whose mantra is “A chance to cut is a chance to cure.” The ever-smiling pediatrician wearing a bowtie with small elephant on his stethoscope. And the pipe-smoking psychiatrist, steeped in Freud and saying little. None of […]
CATEGORIES: Coaching Physician Leadership
Coaching in The Republic of Medicine
How much of a coach’s frustrated “What is it about physicians?” is generated by preconceived assumptions rather than by remaining curious? I am a physician and, as with most people, our views of ourselves and our beliefs in what we project to others may vary wildly with what people see. We’re a culture. Before you […]
CATEGORIES: Coaching Physician Leadership
Develop a Coaching Culture
What might you do to develop a coaching culture in your office, in your organization? “I know I blow up and get angry. I am protective about my patients and the physicians in my department and I can’t help myself.” Dr. Leonard was one of my coaching clients, a surgeon who had left a trail […]
CATEGORIES: Coaching Physician Leadership